Thank you for choosing to spend your leisure time at Timperley Food Studio. We really appreciate your custom and hope that your time spent with us is really enjoyable
Coronavirus (COVID-19) Timperley Food Studio Company policy
In this Coronavirus (COVID-19) company policy, you’ll find all the essential guidelines customers should follow during the coronavirus outbreak. This coronavirus (COVID-19) company policy is susceptible to changes with the introduction of additional governmental guidelines. If so, we will update as soon as possible.
HEALTH & SAFETY IS EVEN MORE PARAMOUNT AT THIS TIME
We wish to inform you all about the safety measures that we have in place, and to understand more about the experience of being on a class during this time. We have been busy working out what will be our new normal, incorporating all the necessary safety practices.
If you are symptomatic – high temp, persistent cough, loss of taste, please do not attend your class or visit the studio. Contact us as soon as possible, to postpone or cancel your class. You may receive a full refund.
In the event of a lockdown due to a second wave – We will postpone the class or you may cancel and receive a full refund.
We are required by law to hold your personal details (taken at booking) for 21 days. This is to assist the governments Test and Trace initiative. To keep everyone safe after a class and in the event of anyone having symptoms after our classes, please do inform us if you do, so we can track and trace everyone involved.
Please aim to bring with you as little as possible. You don’t need to bring an apron.
Ahead of your arrival we will have completed a thorough clean and all surfaces will have been sanitised.
Please stay seated unless asked to wash your hands. Food hygiene is an important part of our food classes, so we will be doing lots of this throughout.
Please ensure you remain in your own household or support bubbles at all times.
We will induct you at the start of our classes, to follow social distancing guidelines and have regular hand-washing breaks.
PLEASE WEAR A FACE COVERING in class, WHERE POSSIBLE or legally bound to.
Our staff will be wearing face coverings during class time, if you require us to.
We will be using different methods of teaching; managing spaces and timings in the studio to allow every student their space.
We are running classes with smaller numbers of students to enable safer distancing.
SOCIAL DISTANCING Be Alert!
“2m, or 1m with risk mitigation where 2m is not viable, is acceptable”
Our seating arrangements will be set out within these guidelines. Please comply to keep everyone safe. Remember not all people are comfortable with you stood 1m away when 2m is possible.
GENERAL HYGIENE FOR CUSTOMERS
Our cleaning scheduled is increased and high contact surfaces such as door handles and toilet will be regularly cleaned, to include a full deep clean of common areas between occupations by each class group. Good air circulation/ventilation is encouraged, therefore doors and windows may be propped open. Wash your hands after using the toilet, before eating, and if you cough/sneeze into your hands (follow the 20 second hand washing rules).
Cough/sneeze into your sleeve, preferably into your elbow. If you use a tissue, discard it properly and clean/sanitize your hands immediately. Avoid touching your face, particularly eyes, nose, and mouth with your hands to prevent from getting infected.
If you find yourself coughing/sneezing on a regular basis, avoid close physical contact with others and take extra precautionary measures.
We thank you for your understanding and patience during these changing times.
Apart from that, let’s have fun and get back to some normality.
Food always brings a smile to our faces !
Notice for Bookings
Places are booked on a first-come-first-served basis upon receipt of payment via bank transfer.
2 weeks booking notice to confirm the booking; Last-minute bookings only at TFS discretion.
On booking and paying for a class, you will receive a booking and payment confirmation by email.
If your circumstances changed and you are no longer able to attend the course you booked on, please let us know as soon as possible, via email to firstname.lastname@example.org to discuss further.
Methods of Payment
Payments in full 7 working days prior, to confirm your booking via payment via bank transfer or cash at the Studio.
The booking is non-refundable but we can offer you a few options:
• we can transfer your booking onto another class at your choice and availability
• you are welcome to send somebody else in your place but please notify us.
Occasionally, we may have to cancel or postpone a class due to unavoidable circumstances, bad weather or if a class is under-subscribed. In such a case we will notify all confirmed attendees as soon as possible and reschedule new dates.
A confirmed booking may not be cancelled but is transferable, see under Refunds.
Data Protection Policy
1. 1 Timperley Food Studio needs to collect, store and process personal data in order to carry out its functions and activities. The Director controls the personal data it processes and is committed to full compliance with the applicable data protection legislation.
This includes Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data (referred to as the General Data Protection Regulation or “GDPR”) and all legislation enacted in the UK in respect of the protection of personal data as well as the Privacy and Electronic Communications (EC Directive) Regulations 2003.
1.2 The Director is responsible for informing, advising on its data protection obligations, and for monitoring compliance with those obligations and with the Company’s policies.
Personal data means any information relating to an identified or identifiable person (referred to as a ‘data subject’); an identifiable person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that person.
All staff who have access to any personal data held by TFS Company must adhere to this policy and associated procedures.
The information covered by the policy includes all written, spoken and electronic personal data held, used or transmitted by or on behalf of the Company, in whatever media. This includes personal data held on computer systems, hand-held devices, phones, paper records, and personal data transmitted orally.
We will review and update this policy in accordance with our data protection obligations.
3. Data protection principles
The Company is committed to processing data in accordance with its responsibilities under the GDPR, (General Data Protection Regulation) and comply with the following data protection principles when processing personal data.
Article 5 of the GDPR requires that personal data shall be:
3.1.1 We will process processed lawfully, fairly and in a transparent manner in relation to individuals;
3.1.2 We will collect personal data for specified, explicit and legitimate purposes only, and will not process it in a way that is incompatible with those legitimate purposes;
3.1.3 We will only process the personal data that is adequate, relevant and necessary for the relevant purposes;
3.1.4 We will only process the personal data that is accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
3.1.5 We will keep personal data in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the data are processed; and
3.1.6 We will only process in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.
4. The Basis for Processing personal data – Data minimisation
Only sensitive personal data whereby customers are contacted by email is collected, stored, processed to liaise with customers about classes, parties and services and to send payment details to pay via bank transfer or payment can be made at the studio by cash. Customers may voluntarily leave reviews on the internet about their experience at Timperley Food Studio. Monthly newsletters, a lawful basis for processing data, are available with the consent of customer with evidence of opt-in and opt-out a subscription.
5. Sensitive personal data (sometimes referred to as ‘special categories of personal data’) are personal data, revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade-union membership; data concerning health or sex life and sexual orientation; genetic data or biometric data. Customers may disclose specific dietary requirements such as Halal, special needs etc. These remain confidential at all times.
6. Information security
The Company will use appropriate technical and organisational measures to keep personal data secure, and in particular to protect against unauthorised or unlawful processing and against accidental loss, destruction or damage.
The Company shall ensure that personal data is stored securely using modern software that is kept-up-to-date. Access to personal data shall be limited to the Director to avoid unauthorised sharing of information. When personal data is deleted this should be done safely such that the data is irrecoverable.
7. Security & Data breaches
In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, personal data, the Company shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO (more information on the ICO website)
8. Other matters – Photos and images
The Company will take photos and videos of students, for marketing purposes will not be published on the Company website or social media platforms, without parental consent.
9. Review of Data Protection Policy
We will conduct regular reviews of the personal data we process and update our documentation accordingly. Personal data (and sensitive personal data) should not be retained for any longer than necessary or if there are no overriding legitimate grounds for the processing (this is sometimes known as ‘the right to be forgotten’);
This is the Privacy Notice of Timperley Food Studio Ltd. In this document, “we”, “our”, or “us” refer to Timperley Food Studio Ltd.
At Timperley Food Studio, we care deeply about privacy. We believe in transparency, and we’re committed to being upfront about our privacy practices, including how we treat your personal information. We know you care about your privacy too, so we provide settings that allow you to choose how certain information is used by us.
We process your personal information to run our business and provide our customers’ with our Services. If you don’t want us to collect or process your personal information in the ways described in this policy, you shouldn’t use our services.
We collect or receive your personal information in a few different ways. We obtain the categories of personal information listed below from the following source: directly from you, for example, from forms you complete; directly from you via email to contact us to book our services. In order to use our services, you will need to submit a valid email address.
Messages from us
Timperley Food Studio will need to contact you. Primarily, these messages are delivered by email, mobile text or social media messenger. If you no longer wish to receive contact from us, please notify us immediately. Additionally, and with your consent where required by applicable law, we may send you an SMS (or similar) message or reach out to you by telephone, in order to provide you with information about products you have enquired about.
When you subscribe to a newsletter or provide us with your email address you receive marketing emails and messages from us. You can unsubscribe at any time from marketing emails or messages through the opt-out link included in marketing emails or messages.
Information Uses, Sharing, & Disclosure
We respect your privacy. We will never disclose your name, email address or other personal information to third parties.
When you access or use our Services, we collect, use, and otherwise process your personal information for the purposes described in this policy. We rely on a number of legal bases to use your information in these ways. These legal bases include where:
- Necessary to perform the contractual obligations in order to provide the Services to you;
- You have consented to the processing, which you can revoke at any time;
- You have expressly made the information public for marketing communications such as the use of photos on website, social media platforms.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and after it is received, for example, encryption is used for certain information using TLS (transport layer security). Unfortunately, no method of transmission over the internet or method of electronic storage is 100% secure. Therefore, while we strive to protect your personal information, we can’t guarantee its absolute security.
Personal Data Retention
Timperley Food Studio will retain your information only for as long as is necessary for the purposes set out in this policy, for as long as is needed to provide the Services to you. If you no longer want us to use your information to provide Services to you, you may contact us at email@example.com
Cookies are small text files that are placed on your computer’s hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.
Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.
Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.
We may amend or update this policy from time to time. If we believe that the changes are material, we’ll let you know by doing one (or more) of the following: (i) posting the changes through our website www.timpfoodstudio.co.uk, (ii) sending you an email or message about the changes, or (iii) posting an update on our social media platforms. We encourage you to check back regularly and review any updates
Your Rights & Choices – If you have any questions or wish to make a complaint
Contact us at firstname.lastname@example.org
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, you may contact the Information Commissioner’s Office.
This can be done at https://ico.org.uk/concerns/